The online language learning platform is very well thought and organized and puts both learners and teachers in the best position to start interactive language lessons.
Key Figures
Time to MVP
2 Months
Medical Specialities
40+
Countries
180+
The Mission
Our US-based client, Khaled Shorbaji, envisioned launching a digital healthcare consultation platform to simplify access to medical consultation by connecting licensed doctors from the USA and Europe with Arabic-speaking patients virtually. The primary objective was to eliminate geographical barriers, reduce consultation wait time, and provide reliable healthcare access.
The client wanted to conceptualize Dektori as per the needs of the users, empowering patients with on-demand one-on-one live interaction with doctors, while helping healthcare professionals expand their reach and manage consultations digitally.
Defining the Requirements - Key Challenges
With the growing adoption of telemedicine and digital healthcare solutions, the client aimed to launch a feature-packed doctor consultation platform that ensures secure communication, seamless appointment scheduling, and secure payment processing. The major challenges included building a trust-driven doctor consultation platform, ensuring smooth doctor-patient interactions, and managing appointment scheduling efficiently. Moreover, some of their unique requirements required customizations, including amendments in the appointment flow, digital documentation uploading, and enhancements in the message flow.
The key requirements shared by the client included:
- Intuitive UX/UI
- Doctor-Patient interaction
- Digital documentation & E-prescription
- Multiple payment methods
- Doctor's availability management
- Doctors' and patients' profile management
The Solution To Challenges
After evaluating multiple consultation software options available in
the market, the client approached Yo!Coach team to transform his vision into a fully functional
online doctor consultation platform. Moreover, Yo!Coach's readymade framework, coupled with its
flexible customization capabilities, enabled rapid deployment, while meeting the client's
specific healthcare consultation business requirements.
The platform powered by Yo!Coach was tailored to support doctors' onboarding, patient
consultation, appointment scheduling, and payments, all through a single unified system.
Dektori Implementation Process
Instantly Provided Features by Yo!Coach
Secure Video
Consultation
Dektori leverages built-in video conferencing tools such as Lessonspace, Zoom, AtomChat, and more to enable real-time virtual doctor consultation, ensuring seamless communication among doctors and patients.
Appointment
Scheduling
Doctors can define their availability, while patients can easily book appointments at their convenience through an intuitive pre-built scheduling system.
Reports &
Analytics
Yo!Coach provides actionable insights, helping business owner track consultation sessions, measure doctors' performance, and analyse overall platform activity and business growth.
Multilingual
Capabilities
This pre-built capability of Yo!Coach, allows Dektori to cater to a diverse patient base by offering access to the platform in multiple languages.
Doctor &
Patient Dashboards
Dedicated dashboards allows doctors to manage appointments, and consultations, while patients can track bookings and medical interactions easily.
Multiple
Payment Methods
Yo!Coach enables secure and flexible payments through multiple methods such as debit/credit card, Internet banking, eWallets, and more, and other supported payment options.
Security
Yo!Coach complies with data protection laws and regulations such as GDPR, HIPAA, and more, helping clients launch a secure doctor consultation platform.
Search filters
With advanced filters, enable patients to choose the doctors as per their preference and needs seamlessly and quickly.
Custom Developed Features
While Yo!Coach's core capabilities and features aligned perfectly with Dektori team's business requirements; however, certain customizations have also been implemented to meet client's healthcare & teleconsultation-specific needs.
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Front-End Enhancements
The client shared a few specific healthcare consultation industry requirements that necessitated front-end enhancements. Yo!Coach team implemented those customizations successfully, which included appointment and booking workflow changes, a subjective questionnaire integration, and other UX/UI enhancements.
E-Prescription & Documents
Customizations have been implemented considering the importance of e-prescription and document sharing for a doctor consultation platform. Now, doctors and patients can easily upload important documents and e-prescriptions on the platform, and these files will stay as records.
Message Flow Enhancements
The Dektori team had a specific requirement where they wanted the patients to interact with doctors only after the appointment had been booked and payment had been credited successfully. Yo!Coach team made the required changes to the message flow, fulfilling the client's requirements.
Doctor's Dashboard Changes
A few enhancements have been shared by the client, which require customizations in the doctor's dashboard. The client wanted to provide doctors with access to a list of all patients who have booked appointments, integrate a toggle button (on/off) for the message icon, and implement other changes that were required.
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The Business Impact
Dektori has been successfully launched as a robust digital healthcare and telemedicine consultation platform, leveraging the capabilities of Yo!Coach to deliver reliable online doctor consultation. Since its launch, several patients have booked consultations with the doctors. The Dektori team is able to fulfill their business vision of offering accessible healthcare consultations with Yo!Coach.
Client Testimonials
Explore what the owner of Dektori has to say about the journey with Yo!Coach, and how our team helped them launch their online doctor consultation platform seamlessly as per their business idea.